![]() The risk is there, it's not common, but it does happen. When hotels overbook, the first people in line to be cancelled are the ones who booked via 3rd party. In these cases, the travel agent company you used is supposed to find an alternative hotel for you. This does sometimes happen when you do not book directly with the hotel, and the hotel overbooks. I've also read reviews of last minute cancellations. Please read the terms and conditions when it comes to vouchers and discount codes, all travel agent/booking companies have restrictions on when and where you can use discounts codes or vouchers. I've seen people have commented that they did not honor a small discount. Not sure why so many other people are experiencing problems. I did not have any issues when checking in or with my reservation. At first I was skeptical because I'm used to using Expedia or directly booking with the hotel, and the hotel rates were much lower than the competitors. I've used ZenHotels twice for a trip in Brazil. As a customer do you believe a budget website or the accommodation?! I have learnt my lesson the hard way to never again use the cheapest site. The room had restricted height and no balcony, imagine that with a 3 year old and 3 month old baby in Greece…! They insisted that the room provided was a standard room. I spent hours complaining and emailing and got nowhere. Zenhotels showed no interest in admitting to the mistake, offering compensation or a refund. We all could not believe it, it was made clear by the hotel that there was a mistake and I must contact my provider. I showed them my booking confirmation from Zenhotels, they showed me theirs from a travel agency with no reference to Zenhotels and it stated “Attic room without balcony”. The hotel staff confirmed this was what was requested at their end and was definitely not their standard room, I was told that all their standard rooms include a balcony. Our booking confirmation also stated “Standard Room” however at the hotel end this was not provided, we were given their lowest priced room in an Attic. Additionally, rooms include espresso makers and coffee/tea makers.Stay away from this untrustworthy fraudulent company!įraudulent company! The room provided did not match the photos of the room on their website. 40-inch flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Accommodations at this 3.5-star villa have kitchens with refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Accommodations offer separate sitting areas. This villa offers 2 accommodations with private pools and fireplaces. Information missing or incorrect? Tell us! Local cuisine breakfasts are served on weekends from 9:00 AM to noon for a fee.Ī shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite. Additional features at this villa include complimentary wireless Internet access, wedding services, and a fireplace in the lobby. Take advantage of recreation opportunities such as a spa tub or take in the view from a rooftop terrace and a garden. A 40-inch flat-screen television with satellite programming provides entertainment, while complimentary wireless Internet access keeps you connected. We managed to find our hotel room 40 cheaper than any other site and even secured a private pool as part of the booking without it being advertised on the site. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. I was really worried about using Zenhotels as some of the previous reviews were terrible, but our experience was brilliant. View deals for Zen Lifestyle Villa, including fully refundable rates with free cancellation. Make yourself comfortable in this villa, which features a fireplace and a private pool. This villa is 0.7 mi (1.1 km) from Batroun Old Souks and 0.8 mi (1.2 km) from Phoenician Castle. When you stay at this villa in Batroun, you'll be by the sea, within a 15-minute walk of PureTech Diving Facility and Saydet Al Seha Church.
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